Cancellation Policy for Equipment Rentals
For orders canceled less than 72 hours prior to the event date, customers will receive a rain check or refund equal to the amount paid for their order and made available for one year. Deposits are non-refundable.
For orders canceled within 24 hours of the event date, the amount paid will be forfeit unless cancellation is due to inclement weather conditions - see below.
Weather-Related Equipment Cancellations
We understand the possible need to reschedule events or select a different unit due to weather. If the event-day weather is poor, there is no fee to cancel. The monies paid will be held as a rain check for one year, unless our crew has started their route. Once our crew leaves the warehouse, full payment is required and no rain check will be offered. If the rented equipment is substituted for something that costs less, the remaining balance paid will given in the form of a rain check. No refunds are given for cancellations.
Unless the weather is so bad as to risk our equipment, we leave the decision to cancel up to you on days in which there is a high chance of rain. Our main concerns are wind and rain. When winds blow higher than approximately 15 MPH, inflatable's may become less safe. For most of our bounce houses and combos with roofs, our crew will often take the extra step of using an additional tarp to cover them. Though not waterproof, it greatly reduces exposure. Open units like slides and obstacle courses are better postponed if they cannot be put undercover.
Cancellation Policy for Real Cartoon Characters
For orders canceled more than 7 days prior to the event date, customers may receive a rain check equal to the amount paid for their order and made available for one year.
For orders canceled within 7 days of the event date, the amounts paid will be forfeit. Weather cancellations do not apply to performers.
Rain checks are available to be used for another event within 1 year of the canceled event date. They are dependent upon item availability. Some reasons for which rain checks would NOT be given include:
Lack of adequate electricity onsite. The requirements for each unit are listed online.
Cancellations once our personnel or equipment are dispatched.
Site being unsuitable (not enough space, type of ground surface, unsafe, etc).
Lack of an adult being present to sign for the order during pre-arranged delivery time.